Terms of Use

You must be at least 18 years of age, or the age of legal majority in your jurisdiction (whichever is higher), to create an account and use the Platform.

To use certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at contact@sledgeapp.com if you become aware of any unauthorised use of your account.

We reserve the right to suspend or terminate your account at our discretion if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or otherwise acted in a manner harmful to the Platform or its Users. Where practicable, we will provide notice and an opportunity to address the issue before termination.

Sledge is an in-person experiences marketplace that connects Hosts who organise Sessions with Participants who book and attend them. Sledge facilitates discovery, booking, payment collection, and payout but does not itself provide the underlying experiences.

Sledge acts as the Merchant of Record for all transactions processed through the Platform. This means:

• Sledge collects payment from Participants at the time of booking.
• Sledge holds funds until the Session has occurred and payment is captured.
• Sledge processes payouts to Hosts after settlement, minus the applicable Platform Fee.
• Sledge bears primary responsibility for disputes and chargebacks with payment processors.

Hosts are independent individuals, not employees, contractors, or agents of Sledge. Sledge does not supervise, direct, or control the content or delivery of Sessions. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between Sledge and any User.

By listing a Session on the Platform, you as a Host agree to:

• Provide accurate and complete information about the Session, including description, location, date, time, capacity, and pricing.
• Deliver the Session as described in the listing.
• Comply with all applicable laws and regulations, including those relating to permits, licences, insurance, and venue safety.
• Treat all Participants with respect and maintain a safe environment.
• Not engage in misleading, deceptive, or fraudulent conduct.

Sledge may use Participant reviews, ratings, and feedback to assess Session quality. Hosts who consistently receive poor ratings or complaints may have their listings removed or their accounts suspended.

Hosts are solely responsible for the safety and conduct of their Sessions, including compliance with local venue regulations, participant welfare, and any required insurance. Sledge does not inspect, endorse, or guarantee the quality or safety of any Session.

By booking a Session, you as a Participant agree to:

• Attend the Session at the scheduled time and location.
• Follow any reasonable instructions provided by the Host.
• Treat the Host and other Participants with respect.
• Not engage in disruptive, unsafe, or unlawful behaviour during a Session.

A booking is confirmed when payment authorisation is successfully processed. Confirmed bookings are subject to the Cancellation and Refund terms in Section 10.

All payments on the Platform are processed through our third-party payment processor, Stripe. By using the Platform, you agree to Stripe's terms of service in addition to these Terms.

When a Participant books a Session:

1. Authorisation: A payment hold (authorisation) is placed on the Participant's payment method at the time of booking.
2. Capture: Payment is captured after the Session has taken place.
3. Settlement: Funds settle into the Sledge platform account.
4. Payout: Sledge transfers the Host's share (gross amount minus Platform Fee) to the Host's connected payout account.

Sledge charges a Platform Fee on all Public Sessions. The fee is a percentage of the gross session revenue, determined by the Host's current Rank at the time of payment capture:

Sledge reserves the right to modify the fee structure with reasonable notice to Hosts. Changes to Platform Fees will not apply retroactively to Sessions already booked at the time of the change.

Private Sessions are free to list and book. No Platform Fee is charged on Private Sessions. Private Sessions are intended for cost-sharing among known groups and do not count toward Seasonal Rewards eligibility.

Host payouts are processed after payment capture and settlement. Sledge aims to process payouts within 3-7 business days of settlement, subject to payment processor timelines. Sledge reserves the right to delay payouts where there is a reasonable basis to believe fraud, a dispute, or a Terms violation has occurred.

Sledge may withhold, delay, or offset Host payouts in the following circumstances:

• A chargeback or dispute has been filed by a Participant.
• Reasonable suspicion of fraud, manipulation, or Terms violation.
• Pending investigation into the Host's account or a specific Session.
• Legal or regulatory requirement.

Where payouts are withheld, Sledge will make reasonable efforts to notify the Host and resolve the matter promptly.

Sledge absorbs the primary liability for chargebacks as Merchant of Record. However, if a chargeback results from Host misconduct (e.g., failure to deliver a Session as described, fraudulent listing), Sledge reserves the right to recover the chargeback amount from the Host's future payouts.

All transactions on the Platform are denominated in Singapore Dollars (SGD) unless otherwise indicated.

Each User is responsible for determining and fulfilling their own tax obligations arising from their use of the Platform, including income tax, GST, or any other applicable taxes. Sledge does not provide tax advice.

Sledge operates a ranking system that rewards Users for hosting and attending Sessions. Ranks are calculated on a rolling 90-day window based on activity points earned through hosting, attending, and quality metrics.

Ranks progress through 10 tiers: Bronze (Red / Green / Yellow), Silver, Gold, Crystal, Sapphire, Ruby, Emerald, Platinum, Diamond, and Legendary. Each tier (except Bronze and Legendary) has three sub-tiers (I, II, III). Rank thresholds, point values, and multipliers are published on the Platform and may be updated from time to time.

Points are earned through hosting and attending Sessions, with multipliers for quality (ratings, return participants), consistency (streaks), and diversity (multiple activity categories). Specific point values and multiplier rules are published on the Platform.

At the end of each Season (quarterly), seasonal Ranks undergo a soft reset (reduction of 2-3 divisions). Career Rank, which reflects lifetime accumulated points, is never reset.

Sledge employs automated and manual safeguards to detect and prevent manipulation of the ranking system. Activity that triggers fraud detection thresholds (e.g., anomalous point accumulation patterns, repeated identical session formats) may result in account review, point adjustment, or suspension.

Sledge reserves the right to modify the ranking system, including point values, multipliers, tier thresholds, and anti-gaming rules, at any time. Material changes will be communicated to Users with reasonable notice. Changes will not retroactively alter points already earned within the current Season.

Each Season, Sledge allocates 2% of gross Public Session GMV to a community rewards pool ("Rewards Pool"), which is distributed to eligible Hosts at the end of the Season.

To be eligible for Rewards Pool payouts in a given Season, a Host must meet at least one of the following thresholds within a given activity category:

• Hosted 3 or more Public Sessions in the category during the Season; or
• Generated S$500 or more in Public Session GMV in the category during the Season.

Private Sessions do not count toward eligibility.

Rewards Pool payouts are calculated per activity category (e.g., Tennis, Cooking, Photography). Each category's pool is equal to 2% of that category's Public Session GMV for the Season. Payouts are weighted by two factors:

• The Host's Public Session GMV within the category during the Season.
• The Host's Rank multiplier (Bronze 1x through Legendary 10x).

Formula: Host Payout = Category Pool x (Host GMV x Host Rank Multiplier) / Total Weighted GMV for the Category.

Rewards Pool payouts are distributed after the close of each Season, typically within 30 days following the Season end date. Payouts are processed through Stripe to the Host's connected payout account.

Rewards Pool payouts are variable and depend on total platform GMV, the number of eligible Hosts, and rank distribution. Sledge does not guarantee any minimum payout amount.

Sledge reserves the right to modify the Rewards Pool structure, including the percentage allocated, eligibility thresholds, multiplier weights, and payout timing, or to discontinue the Rewards Pool entirely, with reasonable notice to Users. Changes will take effect at the start of the next Season.

Hosts found to have manipulated the ranking system, artificially inflated GMV, or otherwise engaged in fraudulent activity to increase Rewards Pool payouts may be disqualified from the Rewards Pool and may have their accounts suspended or terminated.

Each Session has a cancellation policy selected by the Host and displayed at the time of booking. The available policies are:

• Flexible: Full refund if cancelled more than 24 hours before Session start. 50% refund if cancelled 12-24 hours before. No refund within 12 hours.
• Moderate: Full refund if cancelled more than 48 hours before Session start. 50% refund if cancelled 24-48 hours before. No refund within 24 hours.
• Strict: Full refund if cancelled more than 7 days before Session start. 50% refund if cancelled 48 hours to 7 days before. No refund within 48 hours.

By booking a Session, you agree to the cancellation policy displayed at checkout. Refunds are processed to the original payment method and may take 5-10 business days to appear, depending on your payment provider.

If a Host cancels a Session:

• All Participants receive a full refund.
• The Host's account may be subject to review if cancellations are frequent.
• Repeated cancellations may result in reduced visibility on the Platform or account suspension.

If a Host fails to show up for a scheduled Session, all Participants receive a full refund. If a Participant fails to attend a confirmed Session without cancelling, the standard cancellation policy applies (no refund within the final window).

If a Host materially modifies a Session after bookings have been confirmed (e.g., significant change in time, location, or description), affected Participants may cancel for a full refund regardless of the cancellation window.

If a Participant believes a Session was not delivered as described, they may submit a dispute through the Platform within 7 days of the Session date. Sledge will review disputes in good faith and may issue a partial or full refund at its discretion. Sledge's decision on disputes is final, subject to applicable law.

Users may submit content to the Platform, including but not limited to Session listings, descriptions, photographs, reviews, ratings, profile information, and messages ("User Content").

By submitting User Content to the Platform, you grant Sledge a non-exclusive, royalty-free, worldwide, transferable, sublicensable licence to use, reproduce, modify, display, distribute, and create derivative works of your User Content in connection with operating, promoting, and improving the Platform. This licence survives termination of your account to the extent necessary for Sledge to continue operating the Platform (e.g., cached content, aggregated data, historical records).

You agree that your User Content will not:

• Be false, misleading, or deceptive.
• Infringe upon the intellectual property, privacy, or other rights of any third party.
• Contain unlawful, defamatory, obscene, or harmful material.
• Contain spam, malware, or unsolicited advertising.

Sledge reserves the right to remove or modify any User Content that violates these Terms or that we reasonably deem inappropriate, without prior notice.

Reviews and ratings submitted by Participants reflect their personal opinions and experiences. Sledge does not verify or endorse reviews. Hosts may not incentivise, coerce, or retaliate against Participants for reviews.

Disputes between Hosts and Participants should first be raised through the Platform's dispute resolution process (see Section 10.5). Sledge will attempt to mediate in good faith but is not obligated to resolve disputes between Users.

Any dispute arising from these Terms or your use of the Platform that cannot be resolved informally shall be referred to mediation under the Singapore Mediation Centre's rules. If mediation is unsuccessful within 30 days, the dispute shall be resolved by the courts of Singapore.