Privacy Policy

At Sledge, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We may collect the following types of information:

• Personal Data: Information you provide to us directly, such as your name, email address, and any other contact details you submit when signing up for updates or reaching out.
• Usage Data: Technical data collected automatically, including your IP address, browser type, pages visited, and time spent on the site.
• Cookies: We use cookies to enhance your experience and understand how visitors interact with our website. You can adjust your browser settings to refuse cookies; however, some features may not function as intended.

We use the information we collect to:

• Provide and maintain our website and related services
• Respond to your inquiries and support requests
• Send updates or promotional communications (only with your consent)
• Improve functionality, performance, and the overall user experience
• Communicate changes to our services or policies

We may use third-party platforms (e.g., email or analytics providers) to help us manage communications and understand usage patterns. Your information is never sold to third parties.

We take reasonable technical and organizational precautions to protect your personal data. While we strive to use industry-standard safeguards, no method of transmission or storage over the internet is 100% secure.

Our site may contain links to third-party websites. We are not responsible for the content, practices, or privacy policies of these external sites. We recommend reviewing their policies before providing any personal information.

We are currently deploying in Singapore and comply with the Singapore Personal Data Protection Act (PDPA). We also align with global privacy standards (e.g., GDPR/CCPA) and honor comparable rights requests to the extent applicable. Subject to legal exemptions, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction (Rectification): Request that we correct or update inaccurate or incomplete data.
• Deletion (Erasure): Request that we delete your personal data, subject to retention obligations described below.
• Portability: Request your data in a structured, commonly used, machine‑readable format, where technically feasible.
• Restriction/Objection: Request that we limit or stop certain processing (including the right to opt out of direct marketing).
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
• Do Not Sell/Share (CCPA‑style): We do not sell personal data. If we introduce cross‑context behavioral advertising, you will have an opt‑out.
• Lodge a Complaint: You may contact Singapore’s PDPC or your local authority if you believe your rights are infringed.

Data Deletion Requests

• How to submit: Email contact@sledgeapp.com from the address associated with your account and state “Data Deletion Request”. We may ask for information to verify your identity.
• What we delete: Our systems automatically erase your account, profile, preferences, and user‑generated content associated with your account, including non‑required activity history and marketing identifiers.
• What we may retain: We delete what we control. We may retain limited records needed to comply with law, resolve disputes, prevent fraud/abuse, or enforce our terms (e.g., transaction records, chargeback evidence, security logs). Some records may continue to exist with third‑party processors (e.g., payment providers) where required by law; their retention is governed by their policies. Where retention is required, we restrict use to those purposes only.
• Backups and caches: Active data is deleted automatically; backups and distributed caches purge on their normal schedules.
• Timing: Requests are processed automatically; in most cases deletion occurs immediately after verification. We’ll send a confirmation. Backup removals follow their normal purge cycles.

To exercise any rights, contact us at contact@sledgeapp.com. We will not discriminate against you for exercising a privacy right.

To keep Sledge safe and welcoming for everyone, we maintain and enforce Community Guidelines. The following is a summary of the key principles reflected in our in‑app guidelines:

• Zero Tolerance Policy: No harassment, hate speech, discrimination, or harmful behavior. Violations may lead to immediate suspension.
• No Illegal Services: Sledge may not be used to promote or engage in unlawful activities or content.
• Respectful Interactions: Treat others with respect. Spam, fraud, personal attacks, and inappropriate content are prohibited.
• Appropriate Content Only: Listings, messages, and user‑generated content must be suitable for all audiences; violent, sexual, or otherwise inappropriate content is removed.
• Reporting Violations: You can report issues directly in the app; our team reviews reports promptly.

Enforcement: Actions may include warnings or temporary suspension, removal of content or listings, permanent account termination, and where appropriate, legal action.

When you use the Sledge mobile app, we may collect additional information needed to provide core features:

• Account Information: Details you provide during sign-up, such as name, email address, and profile preferences.
• Device & Technical Data: Information such as device type, operating system, unique identifiers, crash logs, and performance diagnostics.
• Location Data: If you grant permission, we may collect and use your location to suggest relevant activities and improve your experience. You can disable location access at any time in your device settings.
• Payment Information: Payments are processed securely by third-party providers (e.g., Stripe, Apple, Google). We do not store your full payment details on our servers.
• Push Notifications: With your consent, we may send notifications about bookings, reminders, or updates. You can adjust notification settings on your device.

We use this data only to operate and improve the app, deliver relevant experiences, process transactions, and ensure user safety.

We may update this Privacy Policy from time to time. Changes will be posted on this page along with an updated "Last Updated" date. We encourage you to review the policy periodically.

If you have any questions or concerns about this Privacy Policy, feel free to reach out at:
📩 contact@sledgeapp.com